Top 10 Call Center Forums in 2025

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The best Call Center forums, communities, discussion and message boards curated from thousands of forums on the web and ranked by popularity, active threads, and member count.

Call Center Forums

Here are 10 Best Call Center Forums you should follow in 2025. Subscribe in one place on FeedSpot Reader.

1. Reddit » Tales From Call Centers

Forum https://www.reddit.com/r/talesfromcallcenters/ + Follow
Welcome to Tales From Call Centers (TFCC), a place where we share tales from the trenches of the call center world! This includes things like (but not limited to); Ridiculous caller demands Moronic and stupid things callers say Moral support after dealing with awkward and difficult callers Happy and positive callsMORE Twitter Followers 1.1M View Recent Threads

2. Cisco Community » All Contact Center

Forum https://community.cisco.com/t5/contact-center.. + Follow
Cisco Support Community is a network of tech enthusiasts discussing Ciscos' various products. This category is for talking about 3rd party call control, accessibility, adoption, buying recommendations, conferencing, contact center, contact center task routing, and more.MORE Facebook Followers 746.4KTwitter Followers 89.6K View Recent Threads

3. Reddit » Call Centers

Forum https://www.reddit.com/r/callcentres/ + Follow
A place for call center/call center workers to discuss all things call center related! Get rants, complaints, memes, help, general discussion, and advice!
Facebook Followers 2MTwitter Followers 1.1M Since Sep 2016 View Recent Threads

4. Spiceworks » Call Center Industry IT Forum

Forum https://community.spiceworks.com/verticals/ca.. + Follow
This section is an IT forum for the call center industry. Ask and answer questions, discuss the industry, and share ideas and knowledge. Spiceworks is the marketplace that connects the IT industry to help tech buyers and sellers get their jobs done, every day.MORE Facebook Followers 47.8KTwitter Followers 32.9K View Recent Threads

5. BPO Planet

Forum http://bpoplanet.com/forum + Follow
Find all the call center campaigns here. Discuss Outbound, Inbound, Voice Non-Voice, work from home-hosted Dialer CRM solutions, optimize with work from Home Dialer CRM, and more.
View Recent Threads

6. Avaya Support Forums » Contact Center Applications

Forum https://support.avaya.com/forums/forumdisplay.. + Follow
This section has chat rooms to hold discussions on CMS, Avaya IQ, IVR, CTI, Application Enablement Services - AES, Interactive Response, Voice Portal, Conversant, IC/OA/BA, CCE/CIE, IQ, System Management, Call Recording. Predictive Dialing, PDS/Proactive Contact, Avaya NES Contact Center, and Media Processing Server. Avaya Support Forums is a community to holds discussions on IP technology, convergence, mobile communications, Enterprise PBX Communications Systems, and more.MORE Facebook Followers 20.2KTwitter Followers 7.2K View Recent Threads

7. Call Centre Helper Forum

Forum https://www.callcentrehelper.com/forum/ + Follow
Call Centre Helper is the go-to place for contact centre, customer service and customer experience professionals around the world. Get advice on customer service, contact center technical resources, networking, measurements, and call center improvements.MORE Facebook Followers 3.1KTwitter Followers 14K View Recent Threads

8. Westbay Engineers » Call Center

Forum https://www.erlang.com/forum/call-center/ + Follow
Share your ideas on call center staffing and management in our call center forum, active since 1999. Westbay Engineers provides telecommunications project management and network design services.MORE View Recent Threads